Anyone else having issues with not getting ambient recording data?

Comments

26 comments

  • beth.motorhome

    I am also having these issues.  

    Of course today is a day I need it the most.  

    lol   Technology  

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  • SpyAppQueen

    I too, am having the same issue. It’s extremely frustrating, especially because, the main reason why I am using this product is for the Ambient Recording feature. I have emailed support a couple times and it got me nowhere! They sent me a link to a third party app that “supposedly” works along with being able to hear Ambient Recordings, Ambient Recordings in a live feed and record your Ambient Recordings. But, when I got to the website, I saw nothing that could link me to “truthspy” so that I can hear and record surroundings through the so called “target phone”. This feature worked perfectly well just a few days ago then, stopped working for about a day and a half then, was back up and working just fine until, two nights ago! If I’m paying for a feature, I should be able to utilize it when I choose to! I’ll be sending in my request for a refund due to the fact that I am unable to use the MAIN feature of this product that I’m paying for!

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  • Sharp235

    They never respond! Not even to say they are working on a solution. Just ignore. If anyone know of something better, let me know. Tired of these people

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  • Poemhunter

    Yes been having this for two days no response from app people. Very frustrating.

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  • Maria v

    Omg one of all days I need it for today! I’ve sent numerous messages and still no response - we pay for a service and their so quick to stop all apps when it’s time for payment but when something goes wrong we don’t even get a discount or any extension

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  • Maria v

    Anyone else’s having problems when deflecting ambient records and then it says it’s recording but there isn’t anything in there?

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  • Maria v

    Deleting*

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  • beth.motorhome

    Yes Maria   I have the same problem for days now.  It was all of a sudden  giving me live stream and then that stopped and now cant delete or record.  Just says recording but no data saved.

     

    it is extremely upsetting.    

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  • Maria v

    I know right! I so need it today and that live stream is wicked only discovered it the other day and wow I didn’t know there was a community here I always thought if it was me just using this lol

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  • beth.motorhome

    I never had live stream until the other day and it just showed up.  but now all gone and it says to hit play but it now tells you stream unavailalbe and I don't know why.  No one gets back to me.  

     

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  • beth.motorhome

    I just received an email from truth spy but just said they are reviewing my request.  no answers . will keep you posted.  

    grrrrrrrrrrr

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  • Maria v

    Still no response on my end this is so frustrating

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  • Maria v

    Omg this is getting highly frustrating now has anyone heard back from support?

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  • beth.motorhome

    I had an email

    This is it

    Your request (192009) has been received and is being reviewed by our support staff.

    To add additional comments, reply to this email.

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  • beth.motorhome

    Grrrrrr this is ridiculous

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  • Maria v

    I know this is bad...are they on holiday? We are paying customers

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  • Maria v

    Mine still not working

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  • beth.motorhome

    I just got this email

    Support Team (TheTruth)

    Jan 6, 06:29 +07

    Hi,
    I double check with our dev team and they sais tgat they will upgrade new version of cpanel on 9th Jan 2020.
    Please wait
    thanks
    TheTruth Support Team
    CPanel:

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  • Maria v

    Omg we have to wait till the 9th!

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  • Maria v

    At least you had a response I haven’t... thank you though for letting me know

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  • beth.motorhome

    Your Welcome.

    I sent lots of messages from here, from the program, and from my contacts and another way.  i forget.  but I finally heard when I sent a message to  Joe Allen of the Truth team   

     

    I was polite even ....   haha

     

    I will [post if I hear anymore.  Peace 

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  • Maria v

    I got a response from them...this is so long I have to download the new version?! They expect me to get access again on the device ...

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  • Maria v

    This is what they said

    Since the year 2020, our third-party company - wowza.com that supports ambient voice record feature - improves the qualities and we must develop this feature with a new method for more security and improve the performance.

    Furthermore, it does not support Flash plugin any more since year 2020. Here is the information you can refer:
    https://www.ghacks.net/2019/05/06/chrome-76-flash-block-and-making-flash-use-more-annoying/
    https://support.microsoft.com/en-us/help/4520411/adobe-flash-end-of-support

    So if you want to hear ambient record real-time you should install a new APK version (https://android.thetruthspy.com).

    You are using the old version of the application. But do not worry after completing the recording you can hear with your downloaded file.

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  • Maria v

    Anyone else using the old version?

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  • Maria v

    This is so weird everything else is working like the phone call recording etc how is that any different from the ambient recording?

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  • Maria v

    How’s it going for you? The update is now I can delete old recordings but still can’t record...I can’t even access the device as yet.

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