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Why it said stopping today

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5 comments

  • Official comment
    Support Team

    Hello,

    If your target devices are android phones:

    Some guys advised that you should make the app to be trusted with android phones.

    Here is an article about this and step to step to do with configuration and make it works with your android phones:

    https://support.mobileleak.com/hc/en-us/articles/360047875014-Get-started-read-this-first-for-essential-settings-configurations

    Allen

  • Support Team

    Hello again,

    When you met that message ('stop working on a date ...') almost case, the app was uninstalled from the target device by someone. Or maybe it lost the connection between 'target device' (client) to 'user control panel' (server) for a long time, so it assumes that 'stop working.'

    Please try to reboot the target device when you have a chance or wait until it was restarted (for example, no battery and will be boot again).

    Let me speak with the technical team with more suggestions and will update here.

    Thanks

    1
  • James Corbin

    and another device (SM-A710) it said:

    start working on 2017-11-05 09:50:31 - none-rooted device - access to my location option turned off

    What does it mean?

    0
  • Support Team

    Hi again,

    "start working on 2017-11-05 09:50:31 - non-rooted device - access to my location option turned off"

    The meaning of this message:

    1. "start working on 2017-11-05 09:50:31" means that until 2017-11-05 09:50:31, it works well.  Congratulation (but I don't know why it is 05 Nov, today it is 06 Nov.  Maybe the target device does not have an internet connection at this time).

    2. "non-rooted device" means that your device of your child (staff) is not root yet.  But do not worry, almost feature works, unless some special features do not work because it needs your device rooted.  You can see it here: https://support.thetruthspy.com/hc/en-us/articles/115003352493-What-features-need-to-have-an-Android-device-rooted

    3. "access to my location option turned off": I am sure that you are NOT able to see GPS locations, or ever you were seen, but so far, it does not work anymore.  Maybe the device has been turned off 'GPS location' option.  Can you search on this support website to see how to turn on the GPS option on the android device, or see here: https://www.wikihow.tech/Turn-Gps-off-on-Android .

    Any questions, please let me know here or you can submit a new post.

    Joe Allen
    TheTruthSpy Support Team


    1
  • Conan Kind


    "stop working on 2017-11-14 08:01:11" This displays on my device but the data is syncing, only ambient voice is not working since this message appeared. The device has been rebooted multiple times, Yet the message stays the same.

    1

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