Tips before and after installing the app

I. Before installing the app

Here are quick notes for installation of The Spy App on smartphones:

Before installing the app on the device, you should check and follow these notes:

1. Determine the purpose of using:

The app is to track your children or your employees

a) You must read and accept terms of use.

b) You must let the target users (your children or your employee) know about this installation on their devices (phones or tablets).  You must have privileges/rights to install the app on that device. 

In some countries/regions, it is not allowed to install the app on a device that is not yours.  Please consider before installing. 

2.  Determine the version and brand of device you want to track:

a) You must install the app on what device you want to track, not install it on your phone.

Tips: you can install the app on your phone in case you want to test first.  That means you track your phone with your data(GPS, SMS conversation...). But, again, this is for testing purposes.

b) Depend on the brands of the device - Android devices or an iOS (Apple) device you will have different instructions. But, the same, you must know the version of OS (version of Android such as Android 9.x, 10.x; or version of iOS Apple such as iOS 12.x, 13.x).

3. Not install remotely

You must keep in your hand (physically) the target device where you install the app.

4. It is not available, or Google Play or AppStore

[Android] It is not available on Google Plays.  You must visit our private link to install the app.  

android.thetruthspy.com  (or d.thetruthspy.com)

For some customers who are companies, they can request another link such as download.companyabc.com.

Please send us an email with this request if any.

[iOS] It is not available on AppleStore, but it is available on Cydia.

Please request us to know the package name on Cydia.

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5. Root an Android or Jailbreak an Apple device.

If the target device is Android:

You must do essential settings/configurations while installing the app on a smartphone, such as Disable Security Settings, Enable Unknown Sources, Disable Device Security, Disable Google Play Store Notifications.

For each brand/type of device such as Samsung, OPPO... and for each Android version, we have the detailed instruction at the Techniques Support session.

(Optional) Some features, such as Whatsapp tracking (or other social networking apps), it required to root the target device. If you do not need to use these features, no need to root.

If the target device is an Apple device:

It is a must to jailbreak the target device.

6.  Prepare your email address for an account

Please prepare an email address to register/sign up for an account.

Tips:

a) you can sign up for an account at the Cpanel website (https://my.thetruthspy.com) or sign up at the device after installing the app.

b) Do not use complex email addresses because it will take longer to enter, and it is easy to make a mistake (spelling).

II. After installing the app

1.  Authenticate with your account

You should authenticate your account with the device you already installed the app.  Launch the app, and you will see the form for entering your email address and password.

In case you sign up for the account directly on the app, it is already authenticated.
This step also is an action for adding/linking the device to your account.  That means you install the app on a device and do an authentication. You already added/linked/attached one device to your account. So you have a total of 3 devices that can be added to your account.

If you need more than 03 devices to track (especially you have many employees to track), please request our billing team at support@thetruthspy.com.

2. Clear history of the installing  

If the target device is an Android:

a) Clear Browser

b) Clear Download History

c) Hide the icon of the app

If the target device is an Apple:

a) Clean package at Cydia 

b) Hide the icon of the app

2. Start tracking & activate a license

Visit the user control panel site to see the tracked data from the target device.

(please remember that to add the device as below step of authentication.  If you did not do this step, you would see 'No devices linked' in the CPanel).

You can have a total of 02 days for trial before deciding to buy a license.

Notes:

Option a) Authenticate with license code: You need to make the purchase (for example, a 30-days gold package), and then after successful payment, you will receive a notification containing a license code. You can use this code to authenticate (log in) on the target device where installed the target app. For example, the license code is JUN123456.

Option b) If you do not want to activate the license (make a purchase), you can create an account for trial first (usually, it offers two days for free use). You can do create an account at your CPanel site and use the username and password for authentication on the target device. For example, your username is acb@gmail.com, and your password is 123456
(Do not use a complicated email address like abc_343423_323_too_long_jiyhk9@gmail.com. It will make it take a long time to authenticate or easy to make a mistake).

Option c) You can authenticate on the target device by user code. Please check the 'Welcome letter' email after registration, and you will see the user code. For example, it is u1234567.