Service Incident - November 8th, 2018

SUMMARY

09-Nov-2018 14:00 (UTC -08:00 Pacific time)
We are happy to report that the issue causing losing device of accounts in Dallas location has been resolved. We appreciate your patience while we worked on this. If you still meet the message, please try to add the device again and we will offer a 1-month gold license. If it is our fault and we make you happy to stay with us.

08-Nov-2018 23:00 (UTC -08:00 Pacific time)
We continue to investigate the cause losing device of accounts in Dallas location. Maybe 50% user account reported by sending a ticket to our support team. Of course, their accounts were offered 1-month gold license immediately. If you met this issue (when you log in to user control panel https://my.thetruthspy.com you will see the message 'your account does not link with any devices') please send a ticket to us. We will update as soon as there are any further developments.

FOR MORE INFORMATION

08-Nov-2018 15:00 (UTC -08:00 Pacific time)

Dear all,

We were facing on an issue related to losing the device(s) of account. It affected one server in Dallas location (TX, USA) of our balancing servers in the world.
It is around 300 devices only.
We are trying to resolve this issue to restore the device list from our backup data but it will take the time.
If you do not have time to wait and you have a chance to add (link) device yourself, please log in to user control panel (https://my.thetruthspy.com) and then go to menu Help Desk, post a ticket with type "I lost device", it will be immediate to add to your account with 1-month gold license.
It is our fault. We just want to make you be happy with us.

Thanks for your understanding.

TheTruth Team
WeySys Company