No phone call recording files Support Team November 04, 2017 14:07 (The team is updating this post) Related articles Two Issues on Android 10 - Open No key logger What features supported with TheTruthSpy? No Facebook messages Bug #FAVR01 - Ambient voice recording does not work 100% - Open Comments 23 comments Sort by Date Votes Tulsiengineering229 June 18, 2018 03:35 Dear sir I just need voice recording calls and WhatsApp messages only. Both are not available in the trail pack How can I am renewing / purchase the app. Plz provide both quires by sampling then I go to purchase the golden app -2 Sameer nijam shaikh June 20, 2018 03:36 Sir how to track key pad device 0 Tharyc June 29, 2018 22:38 suddenly phone call recordings and ambient voice recordings are not longer working please let me know what is happening 7 Imran Shan October 10, 2018 02:37 Dear sis i already sent msg to your team. The problem what i have is call recording, i can only hear the voice of target device not from the caller. Can you please fix the issue or advice me how to fix it. 1 Zagel911 November 06, 2018 12:17 تسجيل المكالمات لايعمل 0 Zagel911 November 06, 2018 12:18 ولا استطيع قراة جميع رسائل الواتس اب 0 fr ida November 09, 2018 05:37 Sir I can't get data update. Nothing show. Only first day sum msg n call log show. After that I get nothing record . I buy gold plan from 3rd November. But it shows nothing update. Plz if it not work plz refund mye. My money. 0 fr ida November 09, 2018 05:38 Because near about one week it nothing shows 0 fr ida November 09, 2018 05:38 N I make u about this 0 RC7 November 16, 2018 16:13 Since last Thursday when you have the incident and lost info of your customers, my phone call recordings are not working!! I have sent you a lot of messages, you said that the technical team will investigate....nothing since then!!!! You are losing your clients in this way!!!! I am paying for gold package especially for phone call recordings!!! Fix the issue!! 0 Paramedicsean November 17, 2018 16:10 These problems are non stop for years now.. This is fraud. We're paying for month of service and lucky to get a week of use of app. We should band together and file class action laesuit 1 Whatzupaltaf November 17, 2018 19:09 PLEASE LISTEN TO MY REQUEST! My target device was linked to my account perfectly at 6 PM IST. But then the Ambient Voice Recording data suddenly disappeared. I reported the issue. At that time other features were working fine, like call recording history, photo history etc. But now it is showing that my target device is not linked. This is a very critical issue. Nobody removed the device from the account. You guys have to sort this out. My GOLD license have still 10 days remaining on it.If their is some major problem with your database then at least reply back with a positive message so that I as a customer can be assured that you guys are looking into it. 3 Mattcross34 November 18, 2018 02:04 same thing happened to me. still no response 0 Joan November 18, 2018 06:08 I have exactly the same problem. I have emailed the "support team" several times today with no response 0 Airanaira190 November 20, 2018 06:08 Yes I also face same problem. Please slove it 0 Jenna Kasumi November 20, 2018 20:54 No call recordings? If I am paying for a service I expect that service...if the problem continues I want my money back or extend my licence for the days that it wasn't working correctly! 0 RC7 November 20, 2018 22:13 After numerous emails to help desk they fixed the call recordings issue for 1 day!!!! Since yesterday is not working again!! This is so frustrating!!!and of course that nobody is telling when the issue will be fixed or if they are reimbursed you the money for the days when it was not working!! I am paying the gold package only for these recordings!! 0 Yaor10 December 03, 2018 10:15 Hola tengo el mismo problema desde que término el periodo de prueba gratuito, una vez renové el golf dejo de llegarme información es decir llevo 10 días sin recibir un solo dato... Espero que una vez solicionen el problema me lo hagan saber porque mi licencia es de 30 días de los cuales no he disfrutado ni uno. 0 RC7 December 14, 2018 20:47 So, it happened 1 month ago, 24 days ago, last week and again yesterday!! I have no phone call recordings, no SMS history, no call history.....guys, you have a problem with the system and you have to fix it ASAP!!!! I need my info, I am paying for gold package for nothing? 0 shubhamkumar3311 January 16, 2019 19:16 No call recordings? If I am paying for a service I expect that service...if the problem continues I want my money back or extend my licence for the days that it wasn't working correctly -1 Npizzata79 November 11, 2020 02:19 Same here...i can't listen to any call recordings..fix this issue or im sueing you. I've been patient enough...I'm paying money for a service that I can't even access when its really really critical especially when its about your husband organising with lawyers to have my 3 older sons thrown out of the house...I need these recordings asap....its extremely critical...FIX THE ISSUE ASAP...IMMEDIATELY. OR YOU WILL LOOSE A VALUABLE LOYAL CUSTOMER...I HAVE BEEN WITH YOU FOR YEARS... 0 Retha Nania November 16, 2020 08:16 Me too !!!! The support team just say that my requirement are common issues and ask me to read all FAQs.. 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Trust me, it’ll feel a lot better once you accept that the relationship is over. 0 Please sign in to leave a comment.