Almost customer asked the same question: why they did not see the data log of the target device in their user control panel. Today I am writing to show some tips to have the data. Please check with the following reasons:
Check if the features are turned on or not
Someone forget to turn on the features they want to track. The application has many features such as GPS tracking, SMS messages tracking, call history tracking, URL (Mobile browser) history, ... but sometimes they turned off and they forget to turn it on. So please login to your account at control panel http://my.thetruthspy.com and then you can see on the top right menu 'Settings', click on that and select 'Sync Settings' it will show all features supported.
Tick on what features you want to track an then click Save & Sync to make the changes.
Check if your device is rooted or notNotes:This checking is for Android device, but for some features only. See the list of features need android device rooted:
What is rooting and how to root an android
But do not worry, only some features need to have full access to Android OS so it needs rooting. More than 50% features do not need to root. Without rooting it still works well.
Check if your account is still active (not expired yet)
When account get expiration and it will be limited to received data log from the target device. So that no data in the control panel site.
You can make a purchase by click button 'Renew' in the user control panel (http://my.thetruthspy.com) but you can make the purchase in affiligate sites such as avangate.com, affiligate.com, postaffiliatepro.com, ... WITH A DISCOUNT.
For example you can have 30% discount while purchase:For 1-month Gold package:
For 3-month Gold package:
Check if target device has an internet connection
The target device does not have the internet connection 100% the time. So that maybe it delay to flush the data log to the server (user control panel) and then it makes you are not able to see the data. So be patient, wait for some hours or even the whole day to see the data.
Wait until the target device has an internet connection, the data will be sent immediately.
Check if application was removed from target device or not
In case the application was detected by target user suddenly, maybe they know a little about technique or how to remove specified applications so we have no ways for this case. The application was removed and then no data, of course.
Update on Nov-2017: we will update more cases for this topic in near future or please comments on this. Thanks.