Almost all customers asked the same question: why they did not see the data log of the target device in their user control panel. So today I am writing to show some tips to have the data. Please check with the following reasons:
1. The app hangs or is stuck, so if you have a chance to reboot the target device, please do it.
Or, maybe you should wait until the device has no battery, and it will automatically reboot when it was plugged into a charger.
Notes: There are some "essential settings" you should check if the app suddenly stops working. Visit our support site, and then you can easily see these links.
If you still keep the device in your hand, please check with the below link to know all essential settings. You can choose by your target device (brand) and version of Android:
Essential settings while installing the app on the target device.
1.1. Go to the support site (this site).
1.2. Search keywords "essential settings" or go to session "Essential settings" or something like that. You will see many articles about how to configure these settings on a specific Android version/brand/device.
Maybe an installation again is required if you did not follow the essential settings as above.
Follow it (the guide above), and 90% will resolve your issue.
2. The target device had no internet connection.
Try to check if it has an internet connection. It is not necessary to have an internet connection always, but it should have some time per day to do synchronization.
3. The app was removed from the device.
Removing, or uninstalling the app by someone else, make the synchronization will not occur anymore.
If you have a chance to keep the device in your hand, can you try to show the app to make sure?
How to show/hide the icon: visit our support site and search "How to show."
Tips: You can check the status of the device on your CPanel. For example, it shows:
start working on 2020-06-17 02:31:01 - non-rooted device - access to my location option turned off
But today, it is July 2020; maybe the app was removed from the target device.
4. The device was turned off
The phone/device was turned off due to no battery, or the target user did it. Of course, the app does not work in this case.
So, try to reboot the device if you have a chance.
Tips: you can check the connection with your CPanel. When you click Check Connection, it will try to connect to the target device. After some seconds, no response means the server cannot connect to the target device.
5. Your account has expired
The app has 2-days free using so you should activate a license.
Login with your account, click Account, and you will see the Renew button; you will see the list of available packages and subscription types. Usually, after a successful payment, the expiry date will be extended automatically after some minutes. If not, you can check your email box, and there is an email notification with the license key inside. With Cpanel, you can apply the license code.
How to buy a license: https://support.thetruthspy.com/hc/en-us/articles/115003117313-How-to-purchase-a-TheTruthSpy-package-
Any questions, please send us an email, and we will reply as soon as possible.
for Android device you can check this link:
The results of a survey (quarter II/2020) from our technical team for the reason of no data in CPanel (or ViewerApp):
The app hangs: the app still in the target device but it does not work.
The app was removed (manually): someone did uninstall the app manually.
We will upload more surveys as references.
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